1.

I am a businessman and have business associates in many cities. Can I conduct teleconferencing using an ordinary phone?

2.

Can I have a Three Party Conference when I have dialed both the numbers from my telephone?

3.

How do I create Short Codes for frequently used numbers?

4.

What is Time Alarm? How do I set two alarms in a day for 5:00 pm and 6:00 pm?

5.

I am the owner of a business unit and I am worried about my telephone expenses. How can I control the usage of STD / ISD on my phone?

6.

I have forgotten my dynamic lock code. What do I do now?

7.

I have Caller Line Identification on my phone. However, for some calls the number does not get displayed. Why?

8.

Can I have multiple lines but publicize only a single number for convenience?

9.

Can I retrieve my messages or forward my calls to different places from remote areas?

10.

How can I shift my telephone?

11.

How do I get extension points?

12.

How do I migrate to a different Talk Plan?

13.

How do I get a duplicate bill?

14.

What is tone dialing and pulse dialing?

15.

How do I set my phone instrument to dial in tone mode?

16.

What do I do if there is a defect in my telephone instrument?

I am a businessman and have business associates in many cities. Can I conduct teleconferencing using an ordinary phone?
You most certainly can! Just use our Three Party Conferencing facility, which enables you to talk to two people at the same time, using any ordinary telephone set.

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Can I have a Three Party Conference only when I have dialed both the numbers from my telephone?

You can have a Three Party Conference, not only when both the numbers are outgoing, but also when both calls are incoming, or when one is incoming and the other is outgoing. However, to have a Three Party Conference when you have a call coming in, you have to first accept it by pressing Flash and 2, and then initiate the Three Party mode by pressing Flash, followed by 3.

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How do I create Short Codes for frequently used numbers?
You can use the Short Dialing Facility to eliminate the cumbersome process of dialing frequently used numbers. Short Dialing lets you allocate the most frequently called numbers to different positions on the dialing pad. So all you have to do dial a number for which you have saved a Short Code is to dial the position number along with the code to invoke Short Dialing.

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What is Time Alarm ? Can I set it for different times of the day?
he Time Alarm Call facility allows you to set a "Wake Up" or a "Reminder" call for yourself, for any time of the day. You can program your phone to ring at any predetermined time in the next 24 hours. To set the Alarm, dial the code *16* followed by the time in 24-hour format, ending with the 'hash' symbol. For example, if you need to set an Alarm for 5:00 PM in the evening, you would dial *16*1700#. If you need to deactivate the alarm, you would need to dial *17*, followed by the time in 24-hour format, and the 'hash' symbol.
You can set Time Alarms for several times in a 24-hour period. (possible?)

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I am the owner of a business unit and I am worried about my telephone expenses. How can I control the usage of STD / ISD on my phone?
You can prevent people from making unwanted local calls, STD and ISD outgoing calls from your phone by using the Dynamic Lock facility. You thus prevent misuse of your phone, and avoid unwanted telephone expenses.

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I have forgotten my dynamic lock code. What do I do now?
If you have forgotten your Dynamic Lock code, do not worry. All you have to do is contact the Customer Care in your city, and ask them to reset it for you. You will then be able to set a new Dynamc Lock code.

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I have Caller Line Identification on my phone. However, for some calls the number does not get displayed. Why?
The Calling Line Identification only displays numbers which come through an electronic exchange. Some calls come through manual exchanges, and in those cases, the incoming number is not displayed.

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Can I have multiple lines but publicize only a single number for convenience?
Absolutely. Our Line Hunting Facility enables you to do just that. You can subscribe to several lines, which are represented by a single public number. Every time a call comes in, this feature performs an automatic search for a free line and directs the call to that line. This ensures that you do not miss any calls, and people have to remember just one number to call you.

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Can I retrieve my messages or forward my calls to different places from remote areas?
it gives you amazing flexibility to retrieve your messages from a remote location, or forward your calls to another number. Voice Mail allows you to access your Mail Box from any phone, with ease. You can retrieve or delete messages, set up call forwarding and even change your settings from another phone.

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How can I shift my telephone when I change my address?
For a small charge, it is easy to shift your telephone connection with you when you change your address. The process varies if you change your address within one city, or to another city in India.

If you are moving within a city, all you have to do is contact Customer Care, and we will make sure your telephone connection is available at your new location as soon as possible. If your service area remains the same, you will be able to retain your old number. If you are shifting to a new location in another city in India, we will contact you within 7 days to inform you whether it is possible to shift your existing phone connection to your new address. If it is possible, we will shift the phone connection after we have your written confirmation, and you have cleared all dues. You will not be required to submit any other documents. All credits against deposits, and debits against unbilled usage will also be transferred to the Telephone office in your new area. Please get in touch with your local City office for details.

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How do I get extension points?
If you need to attach more than one telephone instrument to your connection, you can do so by getting extension points installed (within a radius of 15 metres) at your address, at a nominal charge. All you need to do is contact your local city office, and we will have it done for you within 7 days. This is a paid service.

Caution: Attaching multiple telephone instruments to one connection deteriorates the peformance of the line, and may damage equipment.

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How do I migrate to a different Talk Plan?
Choosing a different Talk Plan is easy, and you can do so at any time. All you have to do is contact us by email, or get in touch with us at your local City Office to complete standard procedures. The new Talk Plan will be applicable from the next billing cycle.

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How do I get a duplicate bill?
To obtain a duplicate copy of your bill, all you have to do is call your local City Office. A duplicate bill will be despatched for you on the next working day. It can also be faxed to a number given by you. A small fee is charged for issuing a duplicate bill.

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What is tone dialing and pulse dialing?
Tone and Pulse dialing are two different ways of dialing an outgoing number from your telephone. Tone Dialing is a faster, digital method of dialing, and is compatible with modern telephone exchanges. Pulse Dialing in comparison, is a slow method required by some older exchanges.

All exchanges are state-of-the-art, digital exchanges, and the tone dialing setting is fully supported from your phone instrument. Furthermore, the tone dialing signal needs to be used for the variety of Value Added services provided to you.

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How do I set my phone instrument to dial in tone mode?
All modern push button phones have the flexibility to switch between tone or pulse dialing methods. You can select the tone option by using the P/T switch on your instrument. Alternatively, you can press * to dial in tone mode.

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What do I do when there is a defect in my telephone instrument?
In case there is a defect in a telephone instrument provided., we will replace the same within two working days. If the same model is not available, another will be provided temporarily, and all faults will be covered under the warranty. If there is a defect in a telephone instrument which you have bought from any other source, the showrooms in your city will provide all possible support to help you with the problem.

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